JOB TITLE:
Group and Shore Excursion Coordinator
RELATIONSHIPS:
Immediate
supervision from Group Manager
JOB
RESPONSIBILITIES
v
Respond to
client inquiries and provide accurate and detailed
information via phone or e-mail.
v
Effectively
communicate with clients to ensure consistency
between the tour products offered with respect to
client expectations.
v
Prepare
itinerary proposals, cost outlines, and reservations
with minimum supervision required
v
Process
reservations and monitor confirmations for group and
shore excursion files as assigned by Group Manager.
v
Ensure all
files are completed accurately and according to the
confirmed itinerary.
v
Generate
customer invoice/confirmation for confirmed
reservations and monitor deposit and final payments
for all assigned files.
v
Prepare
comprehensive tour documents and itineraries that
meet the clients’ needs and ensure that they are
clear, concise, and accurate.
v
Assist with
the collection of supplier information including
pricing, descriptive data, booking terms, and
cancellation information.
v
Other
administrative duties as needed.
This job description reflects management's
assignment of essential functions; it does not
prescribe or restrict the tasks that may be
assigned.
QUALIFICATIONS
v
High
attention to detail and ability to research
independently
v
Knowledge of
Alaska, particularly southeast Alaska
v
Minimum of
two seasons travel industry experience
v
Excellent
customer service and follow through with clients
v
Strong
written and verbal communication skills
v
Ability to
work efficiently in a team-oriented environment
v
Proficient
knowledge of computer applications including Excel
and FrontPage
v
Bachelor’s
Degree and tour guide experience preferred
v
Fluency with
spoken and written German language helpful but not
required
v
Knowledge of
Western Canada or airline ticketing experience are
advantageous but not required
HOURLY
WAGE:
$14.00+
depending on experience, plus benefits package |
