JOB TITLE:
RESERVATION & SALES AGENT - Full time, year round
RELATIONSHIPS:
Receives immediate supervision by Reservation
Manager
JOB
RESPONSIBILITIES:
Reservations
Complete a reservation request from start to
finish. This entails:
v
Receiving and analyzing request;
v
Clarifying or requesting additional information from
customer, as needed;
v
Providing additional information and/or options to
customer, as needed;
v
Creating reservation file and/or checklist;
v
Processing reservation in company reservation system
v
Confirming all services to customer by forwarding
invoice
Customer Service
Respond to correspondence from customers/tour
operators via fax and e-mail for general inquiries
and reservations;
Assist traveling customers with questions/problems
as they arise;
Communicate with customers and/or Manager to ensure
consistency between products offered in relation to
client expectations;
Participate in after-hours emergency cell phone
schedule
General Tasks
Assist accounting with verifying vendor invoices as
needed;
Assist with documentation as needed;
Other office duties as assigned;
This job
description reflects management's assignment of
essential functions; it does not prescribe or
restrict the tasks that may be assigned.
QUALIFICATIONS
1 year reservations experience or equivalent
office experience
Strong and friendly written and verbal communication
skills
Working knowledge of computer applications such as
Word, Excel and Outlook are essential
Highly observant to both small and large details
Customer service oriented working skills
Creativity and team thinking
Knowledge of Alaska, Yukon and/or Canada’s West and
foreign languages are advantageous but not required.
HOURLY
WAGE: $12.00+ per hour, depending on experience,
plus benefits package
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