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All Alaska Tours, Inc.


Recruitment Bulletin
Updated June 30, 2009

All Alaska Tours is an Anchorage based tour operator which markets Alaska and Western Canada to tour wholesalers and other travel companies around the world.  We are a growing, innovative, privately owned company seeking to add to our talented team of professionals.  We have a great respect for individual talent and creativity, and offer the right candidates an excellent learning opportunity.  Strong customer service, sales and computer skills are the only requirements to succeed.  

We believe that the only way to sell Alaska is to see Alaska and we offer many opportunities to visit Alaska's most unique destinations.

All Alaska Tours is heavily involved in web technology for administrative and marketing purposes.  We invite you to review our public website at www.alaskatours.com to get a better idea of who we are and the scope of what we do.  We think you will find that a career in tourism is both fun and challenging and that the opportunities for creativity are endless.  

Our benefits package includes monthly parking stipend, paid holidays and vacation, company-sponsored health insurance, and a Simple IRA retirement program.

We currently have the following positions open:

ALL POSITIONS HAVE BEEN FILLED

If you would like to work with an innovative and motivated team of professionals in a dynamic small business environment, please fax or e-mail your resume, cover letter, and application form to the attention of Pamela Manderson.  Fax:  (907) 272 2532   E-mail: pamela@allalaskatours.com

Click to access our application form


JOB TITLE:  RESERVATION & SALES AGENT - Full time, year round

RELATIONSHIPS: Receives immediate supervision by Reservation Manager

JOB RESPONSIBILITIES:

Reservations
Complete a reservation request from start to finish.  This entails:
v      Receiving and analyzing request;
v      Clarifying or requesting additional information from customer, as needed;
v      Providing additional information and/or options to customer, as needed;
v      Creating reservation file and/or checklist;
v      Processing reservation in company reservation system
v      Confirming all services to customer by forwarding invoice

Customer Service
Respond to correspondence from customers/tour operators via fax and e-mail for general inquiries and reservations;
Assist traveling customers with questions/problems as they arise;
Communicate with customers and/or Manager to ensure consistency between products offered in relation to client expectations;
Participate in after-hours emergency cell phone schedule

General Tasks
Assist accounting with verifying vendor invoices as needed;
Assist with documentation as needed;
Other office duties as assigned;

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

QUALIFICATIONS
1 year reservations experience or equivalent office experience
Strong and friendly written and verbal communication skills
Working knowledge of computer applications such as Word, Excel and Outlook are essential
Highly observant to both small and large details
Customer service oriented working skills
Creativity and team thinking
Knowledge of Alaska, Yukon and/or Canada’s West and foreign languages are advantageous but not required.

HOURLY WAGE: $12.00+ per hour, depending on experience, plus benefits package

 

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