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All Alaska Tours, Inc.


Recruitment Bulletin
Updated November 20, 2009

All Alaska Tours is an Anchorage based tour operator which markets Alaska and Western Canada to tour wholesalers and other travel companies around the world.  We are a growing, innovative, privately owned company seeking to add to our talented team of professionals.  We have a great respect for individual talent and creativity, and offer the right candidates an excellent learning opportunity.  Strong customer service, sales and computer skills are the only requirements to succeed.  

We believe that the only way to sell Alaska is to see Alaska and we offer many opportunities to visit Alaska's most unique destinations.

All Alaska Tours is heavily involved in web technology for administrative and marketing purposes.  We invite you to review our public website at www.alaskatours.com to get a better idea of who we are and the scope of what we do.  We think you will find that a career in tourism is both fun and challenging and that the opportunities for creativity are endless.  

Our benefits package includes monthly parking stipend, paid holidays and vacation, company-sponsored health insurance, and a Simple IRA retirement program.

We currently have the following positions open:

We Currently Have the Following Position Open

GROUP & SHORE EXCURSION COORDINATOR

If you would like to work with an innovative and motivated team of professionals in a dynamic small business environment, please fax or e-mail your resume, cover letter, and application form to the attention of Pamela Manderson.  Fax:  (907) 272 2532   E-mail: pamela@allalaskatours.com

Click to access our application form


JOB TITLE:  Group and Shore Excursion Coordinator

RELATIONSHIPS:  Immediate supervision from Group Manager

JOB RESPONSIBILITIES

v      Respond to client inquiries and provide accurate and detailed information via phone or e-mail.

v      Effectively communicate with clients to ensure consistency between the tour products offered with respect to client expectations.

v      Prepare itinerary proposals, cost outlines, and reservations with minimum supervision required

v      Process reservations and monitor confirmations for group and shore excursion files as assigned by Group Manager.

v      Ensure all files are completed accurately and according to the confirmed itinerary.

v      Generate customer invoice/confirmation for confirmed reservations and monitor deposit and final payments for all assigned files.

v      Prepare comprehensive tour documents and itineraries that meet the clients’ needs and ensure that they are clear, concise, and accurate.

v      Assist with the collection of supplier information including pricing, descriptive data, booking terms, and cancellation information.

v      Other administrative duties as needed.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. 

QUALIFICATIONS

v      High attention to detail and ability to research independently

v      Knowledge of Alaska, particularly southeast Alaska

v      Minimum of two seasons travel industry experience

v      Excellent customer service and follow through with clients

v      Strong written and verbal communication skills

v      Ability to work efficiently in a team-oriented environment

v      Proficient knowledge of computer applications including Excel and FrontPage

v      Bachelor’s Degree and tour guide experience preferred

v      Fluency with spoken and written German language helpful but not required

v      Knowledge of Western Canada or airline ticketing experience are advantageous but not required

HOURLY WAGE:  $14.00+ depending on experience, plus benefits package

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