Terms & Conditions

Thank you for making your Alaska vacation plans with AlaskaTours.com!

RESERVATIONS
The information you provide helps us process your reservation request quickly and get the final confirmation of services back to you as soon as possible. The more detailed the information you provide, the better. If for any reason, we are unable to confirm your reservation as requested, we may suggest an alternative tour for your approval.

FORM OF PAYMENT
We only accept credit card payments as form of payment.

CREDIT CARD AUTHORIZATION
Providing Credit Card information is safe and secure. The reservation check out is processed through SSL (secure socket layer) which prevents anyone else from accessing this information.  We accept Visa, Mastercard, Discover and American Express. All reservations require a minimum deposit of 50% of your total tour price up to 60 days in advance.  Reservations requested under 60 days will require full payment on confirmation. Your credit card will not actually be charged until we are able to confirm your reservations. When your tour is confirmed we will send you a confirmation invoice via e-mail.

Last minute reservations:  We will make every effort to fulfill last minute requests. However, reservations made less than 30 days prior to the first date of service cannot be processed without advance payment for the full amount of the tour. Once booked, all last minute reservations are final and non-refundable.

PAYMENT POLICY

50% deposit is required at time of reservation.

Final payment is due 60 days prior to travel, however there are certain programs where final payment might be due earlier (for example cruises or cruise and land tour programs or lodge stays). If the final payment is due earlier than 60 days, it will be listed under the rate tables and on your invoice.

A reminder for "final payment due" will be e-mailed to you automatically 5 to 7 days prior to the due date.

For reservations made within 60 days of your travel start date, payment in FULL is required upon confirmation of services.

CHANGE FEE POLICY
Once confirmed and invoiced, any changes to existing reservations are subject to an administrative fee, plus any applicable cancellation fees charged by service providers.  This applies to changes of dates, names or services. All requests for changes must be received in writing. The following administrative fees will be charged every time a change is made.  Changes within 30 days will be processed on an individual basis considering availability and penalties.

One Day Tours (per-occurrence) $10 per person / per tour
Tour packages of 3 nights or less: $50 per person
Tour packages of 4-7 nights: $75 per person
Tour packages of 8-14 nights: $100 per person
Tour packages of more than 14 nights: $150 per person

CANCELLATION POLICY
All cancellation requests must be received in writing. If you are concerned about canceling or interrupting your vacation due to events out of your control, please look into our Travel Insurance options.

The following is our typical cancellation fees schedule, which is based on a percentage of the total invoice. The effective date is the date on which the written cancellation notice is received in our office by fax or e-mail. The cancellation terms for bear viewing, lodge stays, and Iditarod tours may vary from the below terms. Please see the specific webpage for these tours for more information.

Any time after our written confirmation:  10% of invoice total
60 - 45 days prior to departure:  30% of invoice total
44 - 30 days prior to departure:  60% of invoice total
Within 30 days:  100% of invoice total

Exceptions to standard cancellation policies noted as follows:

Holland America Line Cruises and Cruise Tours
Any time after our written confirmation: $350 per person (cruise only) / $600 per person (cruise tours)
57 - 31 days prior  to departure  50% per person
30 - 17 days prior  to departure   75% of cruise fare
16 - 0 days  100% of cruise fare
Un-Cruise Adventures
Any time after our written confirmation: 10% of invoice total or $375 per person, whichever is greater.
90 - 61 days prior to departure $750 per person
60 - 46 days prior to departure  50% of cruise fare
45 - 31 days prior to departure  75% of cruise fare
30 - 0 days prior to departure 100% of cruise fare
Lodge stays, bear viewing, & Iditarod tours: Please see the specific webpage for each tour for detailed cancellation terms.

If you have questions at all about travel insurance, or any other terms when making reservations please e-mail us at:  mytrip@alaskatours.com and we will answer your questions promptly!  

NO SHOWS / UNUSED SERVICES

Any pre-booked service not checked-in for is considered a no-show and no refund will be issued. Any pre-booked service that is not used will not be refundable.  

DOCUMENTATION
Upon receipt of final payment, you will receive your travel documents a minimum of 2 weeks prior to your arrival, with few exceptions.  Please tell us if you prefer these documents be mailed to your specified address, or delivered to your first night hotel if your arrival is in Anchorage.   We can also send documents by Fedex for an additional fee (Note:  for international clients who want to receive documents in advance of arrival, Fedex is the only shipping option for sending documents.  Please select the preferred delivery mode when you check out your reservation.  Once issued and our delivery receipt is received any lost documents can be re-issued for a fee of $100 per set.

RESPONSIBILITY
All Alaska Tours, Inc. dba AlaskaTours.com and its affiliated entities and its employees, shareholders, officers, directors, successors, agents, and assigns, neither own nor operate any person or entity which is to, or does, provide goods or services for these trips or tours.  Because All Alaska Tours, Inc. dba AlaskaTours.com assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful, or unauthorized acts or omissions on the part of any of the tour suppliers, or other employees agents, (2) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (3) any wrongful, willful, or negligent act or omissions on any part of any other party not under the supervision or control of the Operator.

Act of GOD/Force Majeure
All Alaska Tours, Inc. dba AlaskaTours.com and/or its suppliers cannot assume liability for any loss, damage or injury of any nature resulting from an Act of God or any other force majeure (arrangements in any way because of unusual or unforeseeable circumstances beyond our control). These can include, for example, war, riot, labor strike dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, or adverse weather conditions.  We highly recommend offering travel insurance protection to clients.

PRICES
Prices and information are subject to change by the suppliers without prior notice! Whenever possible changes to programs, errors or rates after publication are posted on our website.  Once reservations are confirmed prices are guaranteed.

We have designed our vacation packages for the North American Traveler in particular. If you are from Europe, Australia, New Zealand, Asia or Africa, please contact us and we are happy to refer you to one of our tour operator partners overseas. Our partners overseas are very knowledgeable and will be able to assist you with your Alaska vacation planning.

If you have questions at all about travel insurance, or any other terms when making reservations please e-mail us at: mytrip@alaskatours.com and we will answer your questions promptly!